Terms of Service

  1. Terms of Use

We provide you (the user) with this website, including all information, tools, and services offered on this website, provided that you accept all the terms, conditions, policies, and statements set forth herein.

All access to and use of the Service is governed by these Terms of Use. Your access to and use of the Service is contingent upon your acceptance and compliance with these Terms of Use. These Terms of Use apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms of Use. If you do not agree to any part of these Terms, you may not access the Service. By using the Service, you acknowledge that you have reached the legal age to sign these Terms of Use.

  1. Changes to the Terms of Use

You can view the latest version of the Terms of Use on this page at any time.

We reserve the right to update, change, or replace any part of these Terms of Use at our sole discretion. Updates and changes will be posted on our website. Users will receive notification of such changes via email. Your continued use or access to our website or service after any changes to these Terms of Service are posted constitutes your acceptance of those changes.

  1. General Terms

We hereby grant you a limited license to use this website for your personal use only, subject to the access granted. For the avoidance of any doubt, we do not grant you any rights or licenses relating to any aspect of this website; all rights belong to us.

We reserve the right, in our sole discretion, to block and/or refuse access to one or more users (including you) to this website at any time for any reason.

You agree not to copy, reproduce, sell, resell, or utilize any part of this Service, use the Service, or access the Service, or through any contact methods on the website providing the service, without our express written permission.

  1. Prohibited Uses In addition to other prohibited uses set forth in the Terms of Service, you may not use this website or its content for: (a) any unlawful purpose; (b) to incite others to commit or participate in any unlawful activity; (c) to violate any international, federal, provincial, or state statute, rule, law, or local regulation; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, insult, abuse, harm, defame, disparage, intimidate, or discriminate against others on the basis of sex, sexual orientation, religion, race, color, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may in any way affect the functionality or operation of this service or any related website, other website, or the Internet; (h) to collect or track the personal information of others; (i) to send spam, engage in phishing, online fraud, impersonation, web crawling, scraping, or stealing data; (j) for any obscene or immoral purpose; or (k) Interfering with or circumventing the security features of this service or any related website, other websites, or the Internet. We reserve the right to terminate your use of this service or any related website due to your violation of any prohibited use.
  2. Errors and Omissions
    We are not responsible for inaccurate, incomplete, or untimely information provided on this website. The content of this website is for general informational purposes only and should not be used as the sole basis for decision-making. Before making any decision, you should consult more authoritative, accurate, complete, or timely information sources. You use the content of this website at your own risk.

We reserve the right to correct any errors, inaccuracies, or omissions at any time and have the right to change or update any inaccurate information at any time without notice.

  1. Products or Services
    Some products or services may be available only online through this website. These products or services are limited in quantity and are only returnable and exchangeable according to our return policy. The online catalog may contain references to certain products and services that are no longer available. Any such references do not imply or warrant that such products or services are available at any time. Any products or services offered on this website are invalid in jurisdictions where they are prohibited by law.

We have made every effort to ensure that the colors and images of the products displayed in the store are as accurate as possible. However, we cannot guarantee that any colors displayed on your computer monitor will be completely accurate. We do not guarantee that the quality of any products, services, information, or other materials you purchase or receive will meet your expectations, nor do we guarantee that any errors in the service will be corrected.

  1. Ordering Process
    When using our website, customers/potential customers can select products and customize them themselves. Once the customization is complete and they are satisfied with the product, they can place an order. To complete the purchase, potential customers/customers can choose their preferred payment method, such as bank transfer or online payment.

We are responsible for initiating the production process immediately upon receiving payment from the customer.

Upon receiving payment confirmation, we will typically provide the customer with an “electronic draft.” The electronic draft is a document containing key information about the customized product ordered by the customer, including product information, customization process, logo colors, logo style, and related explanatory images. The electronic draft has legal effect. Except in special circumstances, it is the customer’s responsibility to carefully review and confirm all contents of the electronic draft. After the customer confirms the electronic draft, production will be confirmed, but we will not be liable for any losses caused by the customer’s own errors.

  1. Transaction and Payment Information

If you wish to conduct a transaction, we may require you to provide certain relevant information, such as your credit card number and expiry date, billing address, and shipping information (“Payment Information”). Submitting such information constitutes your authorization for us to provide such information to third parties for the purpose of facilitating a transaction. We may need to verify the relevant information before confirming or completing any transaction. You agree to pay all fees incurred by you or on your behalf through this website, including all shipping and handling fees, calculated at the effective price at the time of incurrence. In addition, you are responsible for any taxes associated with your transaction. While we typically confirm orders via email, receiving an email order confirmation does not constitute acceptance of the order or confirmation of an offer to sell products or services. To facilitate your payment of service fees via bank account, credit card, or debit card, we use third-party payment processors Stripe, Inc. and its affiliates.

You shall pay the fees listed therein in accordance with the payment terms set out on the applicable checkout page, order, or invoice. Fees are non-refundable unless otherwise provided in this Agreement or required by applicable law. If you dispute any fees, you must notify us within thirty (30) days of the date you are charged. You will be responsible for paying all taxes and fees related to this service.

Overdue payments will accrue interest at a rate of 1.5% per month, or the highest rate permitted by applicable law, whichever is lower. You shall indemnify and hold harmless yourself and any costs incurred as a result of collecting any fees or interest payable under this Agreement.

  1. Third-Party Services and Websites
    Some content, products, and services offered through our services may contain material from third parties.

Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for reviewing or evaluating the content or accuracy of these websites, nor are we liable for any third-party material or website, or any other third-party material, product, or service.

  1. Limitation of Liability

We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from or in connection with the use of or inability to use this website, including but not limited to the cost of purchasing alternative goods and services, or any damages arising from any goods or services purchased or obtained through this website, information received, or transactions conducted, or any damages arising from unauthorized access to or alteration of your transmissions or data, including but not limited to loss of profits, loss of use, loss of data, or other intangible damages, even if advised of the possibility of such damages. You expressly understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of goodwill, loss of use, loss of data, or other intangible damages, even if advised of the possibility of such damages, arising from: (a) the use of or inability to use this website; (b) unauthorized access to or alteration of your transmissions or data; (c) any statements or conduct of any third party on the Service; or (d) any other matter relating to the website.

  1. Delivery and Risk of Loss General Terms The estimated delivery times provided are for reference only and the actual time depends on current scheduling and workload. You agree to pay all costs incurred by you or on your behalf through this website, including all shipping and handling fees, calculated at the effective price at the time of incurrence.

Any delivery date is an estimated date and may be subject to change due to scheduling changes after the date of this document’s publication. We are not liable for any loss or expense you suffer as a result of failure to deliver on the estimated date (whether based on contract or tort). Partial deliveries are permitted.

Title and risk of loss or damage to the goods transfer to you and are your responsibility upon delivery to the carrier (EXW terms). You are responsible for all shipping costs and for making appropriate claims to the carrier promptly in the event of loss or damage to the goods in transit.

  1. Return Policy
    The return policy applies only to products and their customized services. This privacy policy is based on the trust in the accuracy, truthfulness, and up-to-date information provided by customers.

This policy covers four situations. The first scenario is: (a) the product received by the customer/potential customer is damaged during transportation; (b) the product received by the customer/potential customer has a manufacturing defect; (c) the product received by the customer/potential customer has a customization error; (d) the customer/potential customer requests additional processing of the product, and the product itself is free from any damage, defect, or error. This return policy does not apply to any sample-related situations. Returns are not accepted under any of the above circumstances.

Cases (a), (b), (c), and (d) require the customer/potential customer to submit a return request within 10 days of receiving the product, with the delivery date provided by the carrier considered the starting date for calculating this 10-day return request period. Return requests submitted more than 10 days after product delivery are not accepted. This return policy does not apply to any return requests submitted more than 10 days after product delivery.

Cases (a), (b), (c), and (d) require the customer/potential customer to submit a return policy appeal via email. Discussions can also be conducted by telephone. However, only requests sent via email are eligible for this return policy. We assume no responsibility if a customer/prospect’s email return request is not received, resulting in non-processing. The customer will receive an official document from us, which they should consider final. If an email is sent within 10 days but is mistakenly flagged as spam, the return policy still applies. However, if the email address used by the customer is incorrect, the return policy does not apply.

A customer/prospect may only request one return per product.

We are responsible for verifying that the product meets the above conditions. To do so, the customer should return the item to us, and we will review and inspect the returned item. If eligible, the return policy will be approved and processed, and the customer will be notified by email. If ineligible, we will also notify the customer/prospect by email. If the customer is required to return the item but is unable to do so, the return policy will not apply.

In all cases, for a return, the product must be unused, in its original packaging, with labels, optional plastic sleeves, and any other possible accessories.

When all three conditions (a), (b), and (c) apply, and the fault/error described in condition (c) is solely due to the fault of [Order Name], the customer may choose one of the following compensation options. The customer accepts the terms and conditions of their chosen option.

i. Only damaged or defective/error-incorrect goods will be replaced with brand new custom-made goods. This provision applies only when the total number of goods requiring replacement exceeds the minimum order quantity for custom-made goods. Costs and other expenses incurred in producing and shipping the new product will be borne by [Order Name].

ii. The customer may receive a refund. The refund amount includes only the price paid by the customer for the damaged or defective/error-incorrect goods. The customer may choose this option, but the refund amount must be equal to or greater than $500 or 20% of the total order amount (whichever is lower).

iii. We will provide the customer with a credit limit that can be used for their next order. The credit limit includes only the price paid by the customer for the damaged or defective/error-incorrect goods. This option is the most preferred and is therefore recommended for the customer.

In the event of the above, the customer will invoice [Order Name] for the costs and other expenses incurred in shipping the goods to [Order Name].

If an error occurs and the customer acknowledges responsibility, they may choose to return the goods, bearing the return shipping costs. If the customer does not wish to return the goods, they have the right to decide how to dispose of them, one option being to donate them to charity with their consent.

If the entire product is defective due to the customer’s fault (c), the customer may choose one of the following options to resolve product ownership and compensation issues. The customer accepts the terms and conditions of each chosen option. Customer fault includes, but is not limited to: providing incorrect contact information, providing inaccurate customization information, failing to reply to emails, etc.

Regarding product ownership, the following options are available:

i. All products are returned, and the customer has the right to decide how to dispose of them, one option being to donate them to charity with their consent. The customer will be invoiced for all costs incurred in returning the products.

ii. All products remain in the customer’s possession and may be used as desired.

Regarding compensation, the following options are available:

i. All products will be returned, and the company reserves the right to dispose of them as it sees fit. One option is to donate the products to charity with the customer’s consent. The company will invoice the customer for any costs incurred in returning the products.

ii. All products will remain in the customer’s possession and for their use as desired.

Regarding compensation, the following options are available:

i. All products will be replaced with brand new, customized products. All costs and other expenses incurred in customizing and shipping the new products to the customer will be borne by the customer.

ii. Products will not be replaced with brand new or brand new customized products. If applicable (d), the customer is responsible for returning the products for further processing. The company is not responsible for any damage to the products during shipping. The company is responsible for further processing the products according to the customer’s requirements, and these Terms of Use also apply to products that have undergone further processing. All costs and other expenses related to situation (d), including the cost of the products returned by the customer, product customization costs, and the cost and other costs of additional customized products sent to the customer, will be invoiced by the company.

Regarding Samples

i. If the customer wishes to return the sample, an administrative fee will be charged to cover shipping, handling, and other related costs. Return labels will be prepared and sent to the customer via email. The customer is responsible for returning the package. We are not responsible for any product damage that may occur during transit.

ii. If the customer decides to retain the sample and wishes to place an order, we can reclaim the sample for customization and ship it along with other items in the order. We will charge the customer an administrative fee to cover shipping, handling, and any other costs we deem necessary. We are not responsible for any product damage that may occur during transit.

  1. Inventory

If you choose our merchandise logistics service, we or our agents may store some or all of the goods you purchased in inventory (“Inventory”) after your purchase but before delivery to the carrier, subject to the terms of this Agreement and all additional costs. Our obligations regarding Inventory are limited to exercising reasonable care in handling and storing such goods. You agree that Inventory may be shipped to you or a recipient you designate, at your request, at your expense. Inventory items will be shipped after we receive payment from you for all additional charges (including but not limited to shipping costs) requested by us. You agree to assume full responsibility for all inventory items and all applicable additional charges. Ownership of the inventory items and the risk of loss of such items transfer to you when [Organization Name] or our suppliers deliver these items to the carrier. If you request shipment of products from inventory and subsequently cancel some or all of such requests, you will be liable for any and all applicable cancellation fees, restocking fees, and similar charges levied by [Organization Name] or its suppliers.

  1. Ownership
    You acknowledge and agree that the proprietary information, content, and other materials on this website are owned or controlled and are protected by applicable intellectual property and other laws (including but not limited to copyright, trademarks, service marks, and patents).

Such information, content, and other materials may not be used for any purpose other than your personal, non-commercial use, or reproduced without our written permission.

You acknowledge that you do not acquire ownership of any intellectual property rights through the use of this website.

  1. Taxes and Tax Exemptions The price does not include any taxes or fees (including but not limited to sales tax, use tax, value-added tax, goods and services tax, business tax, property tax (movable or immovable, tangible or intangible), license tax, document tax, registration tax, import tax, export tax, excise tax, franchise tax, stamp duty or other taxes), customs duties or tolls, levies, import duties, withholding taxes, fees, taxes or other charges of any nature, and any and all penalties, penalties, surcharges, interest and other related charges (collectively, “Taxes”).

Sales tax and similar taxes may be required by law for the products sold. All taxes and fees are to be paid separately by the customer from the price of the goods. If you believe you qualify for tax exemption, you may submit valid proof of tax exemption. If a valid proof of tax exemption is received and processed before your order is shipped, we will adjust the taxes and fees accordingly. Otherwise, we will not be able to enjoy the tax exemption. We must receive and approve your proof of tax exemption before shipping any products for which you apply for tax exemption. Taxes collected cannot be refunded after the products are shipped.

  1. Personal Information
    The personal information you submit through this store is governed by our Privacy Policy.
  2. Applicable Law
    These Terms of Use and your relationship with us shall be governed by the laws of the State of New York, without regard to its conflict of laws provisions. The sole jurisdiction and place of trial for any action relating to these Terms shall be the courts of the State of New York and the United States District Court in Brooklyn County.
  3. Termination
    Obligations and liabilities incurred by either party prior to the termination date shall remain in force and effect upon termination of this Agreement.

These Terms of Service shall remain in force and effect from the effective date until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or cease using our website.